Frequently Asked Questions
Everything you need to know about maintaining your oasis.
How long does shipping take for pool chemicals and equipment?
Standard shipping typically takes 3-5 business days. For oversized items like heaters or pool pumps, delivery may take 7-10 business days via specialized freight carriers.
What is your return policy for opened pool chemicals?
For safety and health reasons, we cannot accept returns on chemical products if the original factory seal has been broken. Unopened chemicals can be returned within 30 days.
Do your pool pumps and heaters come with a warranty?
Yes, all major equipment is covered by the original manufacturer's warranty, which typically ranges from 1 to 3 years. We also offer a 90-day installation guarantee.
How can I track my AquaTech order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Do you offer professional installation services?
We provide detailed installation guides for all DIY products. For complex systems like automated salt chlorinators, we can refer you to a certified AquaTech partner in your local area.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger equipment purchases.